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    In the HEART of CX Pan Africanism.

  • Driving CX education and innovation.

    The Pan African Center for Customer Experience: PACCE is Africa’s Customer Experience one-stop center - a
    home of Customer Experience strategy and transformation with every element of Pan Africanism embedded in every step.

     

    Our solutions are uniquely tailored for the African market with a strong bias on African Cultural elements – making what we do and how we do it suitable for the African consumer. We embed “ubuntu” in allour solutions.

    Oursolutions are based on tried and tested research analyses and designs meticulously crafted to drive Pan Africanism Customer Experience.

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    Our Steps

    PACCE brings well-grounded research and advanced analytical
    skills to help our clients identify and understand the insights that matter most.
    We employ a wide range of qualitative techniques to collect and analyse non-numerical data to understand ecosystems, concepts, motivations, beliefs, thoughts, emotions, opinions and experiences. These include contextual enquiry interviews, ubuntu classification, focus groups, research panels and user experience studies. We also leverage a number of prototyping approaches to test
    concepts, designs and innovations, iteratively enhancing these to ensure optimal impact and mutual value creation.
    Our quantitative research methods emphasise statistical, mathematical and numerical analysis of data collected through
    polls, questionnaires, and surveys, or by manipulating pre-existing data using computational techniques. We bring advanced research design, interrogation, analysis and modelling capabilities that can be used to validate perspectives, identify issues, understand opportunities, develop strategies and inform robust business cases

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    Non Numerical Research

    When developing strategy, macro trends and market context complimented with a deep understanding of human motivators and resulting behaviours can be a powerful insight base. PACCE uses multiple approaches and mixed methods research to supplement existing understanding and data sets. Some of the types of research we deploy regularly include:

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    Our Data Strategy Review

    1. Diagnostic assessment of current data capabilities.
    2. Agreed data strategy across the client organizations.
    3. Capability gaps for what changes are needed to achieve the strategy.
    4. Prioritized initiatives to build the required capabilities, organized into a roadmap with timings and dependencies.
    5. Business case with forecast benefits and investments.
  • “Our solutions are based on tried and tested research analyses and designs meticulously crafted to drive Service Excellence in the African continent.”

    — Agnes Animo, Team Executive

  • Contact

    Feel free to contact us with any questions.

    Mon - Fri 08:00am - 5:00pm Sat 09:00am - 04:00pm
    +256 784 008 500